Reference Services Mission

The mission of Reference Services is to provide maximum access to information. We provide instructional services to groups and individuals in an effort to develop self-directed learning skills. We are dedicated to creating a positive, service-oriented environment that is supportive and productive for both library users and staff.

Reference Service Commitment

Our goal is to respond to your inquiry according to the following standards:

In person: You will receive information on how to use our collections and services from reference staff who will be available to assist you during business hours.

By phone: Staff will be available to assist you during business hours.

By mail or fax: You will be sent a response within seven working days after we receive your inquiry.

By email: You will be sent a response within four working days after we receive your inquiry.

In-person inquiries take precedence over telephone or email requests. If we cannot provide a full response within these time frames, you will receive confirmation that we received your request, with an estimate of the delay before we can provide a full reply.

For more information about Reference Services, please see

• Reference Services Philosophy and Ethics
• Reference Service Policy
• Scope of Services

Special Reference Services

Ask Emma Online Reference Services

Library Express Document Delivery Service

e-Goldman TechSearch

Instruction Services

Classes & Workshops

Current Schedule

Evaluation Forms

Faculty Evaluation Form

Student Evaluation Form