Service Policy

Reference Service Policy

The Emma Goldman Memorial Library Reference Services provides a variety of services to meet informational needs within the limits of time, staffing, available resources, and the professional judgment of reference staff. Our primary users are our first priority. Reference services include:

• Verification of bibliographic citations using available reference resources.
• Referrals to other academic libraries, departments, experts or agencies when information needs cannot be met at the Library.
• Instruction in using the Library resources, guidance in selecting appropriate resources, and assistance in developing search strategies.
• Acquisition and maintenance of a current collection of reference materials that will satisfy the needs of the library's primary users (see Patron Services.
• Ready-reference information including identifying patron needs, locating information sources in any of the library's collections and delivering information to well-defined, short questions (as determined by the librarian), e.g. statistical information, chemical properties, and other ready-reference information.
• Specialized services and more extensive assistance can be provided, for example: customized literature searches and on-campus document delivery through Library Express for those affiliated with BRSU. Those unaffiliated with BRSU should contact e-Goldman TechSearch.

For individual consultation appointments, email AskEmma or call (541) 262-6000.