Appendix C: Disability Services Query

What changes or programs has your library instituted to meet ADA requirements?
How long have the various types of disabilities been addressed at your library (assuming you've probably had large-print for a long time, but probably not other resources or services)?
What plans exist for additional services or accommodations?
Are patrons (and staff) satisfied with the current offerings?
How much demand exists for the various services? Has that demand changed over the past several years?
Do you have a sense for the rough age breakdown of patrons needing services? Has that mix changed?
Is disabilities awareness a part of regular staff training?
Who designed your web pages? Do you plan to upgrade your pages in the near future?